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Automotive Service Manager Lehigh Valley Honda - Emmaus, Pennsylvania, United States

Job Description:

Lehigh Valley Honda has an immediate opening for an experienced Service Manager/Director. We are the fourth largest Honda store in the mid-Atlantic region (Pennsylvania, New Jersey, Delaware and the New York City Metro area) averaging 200+ customer cars per day. The ideal candidate must be well versed in all aspects of retail automobile servicing. The ideal candidate must possess very strong leadership qualities: integrity, positive attitude, great people skills, excellent communication skills and the ability to hold people accountable. This is an excellent opportunity for a high energy, dynamic leader seeking a great workplace with excellent resources. The ideal candidate will receive a six figure compensation package. All inquiries will be held in strict confidence.

Job Requirements:

Duties and Responsibilities include but are not limited to the following:

  • Forecasts goals and objectives for the departments and strives to meet them.
  • Hires, trains, motivates, and monitors the performance of the service department team members.
  • Maintains reporting systems required by general management and the manufacturer.
  • Attends managers meetings.
  • Monitors the performance of the service department
  • Strives for harmony and teamwork within the departments and with all other departments.
  • Understands, keeps abreast of, and complies with federal, state, and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
  • Understands and ensures compliance with manufacturer warranty and policy procedures.
  • Holds department meetings as needed
  • Establishes and maintains good working relationships with customers to encourage repeat and referral business.
  • Fosters professional employee development and coordinates with department managers to determine need for advanced training.
  • Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
  • Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers.
  • Handles customer complaints immediately and according to dealership's guidelines.
  • Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
  • Develops dealership service and parts pricing plans in coordination with the Parts Director and recommends to dealer or general manager.
  • Works with parts and service team members to find ways to improve the overall profitability of the dealership.
  • Keeps abreast of new equipment and tools available and recommends purchases.
  • Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
  • Serves as liaison with factory representatives.
  • Maintains safe work environment.
  • Maintains a professional appearance.

We are an Equal Opportunity Employer.

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